Privacy Policy

Who we are

Maidstone Gutter Cleaners is a gutter cleaning and maintenance service operating across Maidstone and mid-Kent. Our website is maidstoneguttercleaners.co.uk.

We are the data controller for the personal information collected through this website. This policy explains what we collect, why, and your rights under UK GDPR and the Data Protection Act 2018.

What we collect and why

Enquiry form submissions

When you use our contact / quote request form, we collect:

• Your name
• Your postcode
• A contact method — phone number and/or email address (at least one required)
• Service requested and any additional message you include
• Technical metadata: approximate country, browser type (to detect spam)

Why: To respond to your enquiry and provide a quote. The lawful basis is legitimate interests — you have requested the information and we need it to reply.

We do not share this information with third parties. We do not use it for marketing unless you have separately agreed to that.

Analytics

We use Google Analytics 4 (GA4) to understand how visitors use this site. GA4 collects anonymised usage data — pages visited, time on site, general location (country/region level), and device type. It does not collect personally identifiable information from us.

Why: To improve the site and understand which pages are most useful. The lawful basis is legitimate interests.

Google's privacy policy applies to data processed by GA4: policies.google.com/privacy

How long we keep your data

Enquiry records are retained for up to 12 months from the date of submission. After that period they are deleted from our database. You can request earlier deletion at any time (see below).

Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data
• Restriction — ask us to limit how we process your data
• Objection — object to processing based on legitimate interests

To exercise any of these rights, use our contact form and describe your request. We will respond within 30 days.

If you are unsatisfied with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO): ico.org.uk

Cookies

This site uses cookies set by Google Analytics 4. These are analytics cookies used to distinguish visitors and sessions. No other cookies are set by this site.

You can opt out of GA4 tracking using Google's opt-out browser add-on, or by blocking cookies in your browser settings.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Material changes will be noted here.